Business Terms and Conditions
These include all arrangements in connection with the funeral, assistance and advice in all matters relating to the funeral, attendance and services of staff, attending to all documentation, care of the deceased and use of the Chapel of Rest, provision of Motor Hearse, Limousines, funeral director. We will provide four pall bearers and can provide additional if necessary at an extra cost. Family may wish to provide their own pall bearers, as long as this is safe to do so. We will assist you throughout but cannot take any responsibility if the family bearers injure themselves.
Payment of Account
H.R. Palmer operates a pricing policy in compliance with the Code of Practice of the National Society of Allied and Independent Funeral Directors. Our Price List provides clients with a full and detailed explanation of our charges as required by the Code. In addition to our charges, disbursements must be paid to Doctors, Ministers of Religion, Civil Celebrants, Cemeteries or Crematoria.
When we make the funeral arrangements you will be given an estimate of all charges incurred, to provide the service you have requested.
We ask for you to sign this to form a contract:-
- Agree the arrangements made.
- Agree consent that you accept the charges and will be liable for payment of the account when submitted (which may include additional costs incurred as a result of any changes to the initial instruction).
- Confirm that you have read and understood our Terms and Conditions.
We do not normally ask for a deposit, but each individual case is judged on its own merit. Where the total estimate account for services requested by you is deemed excessive, you may be asked to make an interim payment of the ‘disbursements’ total.The account is usually sent 7-10 days after the funeral. If wished, the account may be forwarded to your solicitor or bank.If when you receive our invoice, you need more time because of waiting for insurance, Probate etc please let us know. If however we do not hear from you within 4 weeks and we have had no response to our telephone calls and letters, we may have to start proceedings, the costs of which will be added to the outstanding account.
The customer shall be liable to pay all costs, fees, disbursements and charges including legal fees and costs reasonably incurred by us in the recovery of any unpaid invoice.
If you intend to make a claim for assistance from the Department of Work and Pensions, please note that stringent rules apply as to the amount of help available. Please talk to us, in confidence, for guidance.